Support Channels
• In-app chat (fastest for system-related questions)
• Email support
• Phone support (availability may vary by region and hours)
Best Practices for Faster Support
• Use the Kora app when possible so system data is included
• Be specific about symptoms and timing
• Avoid resetting hardware unless instructed
Emergency Situations
For electrical emergencies or safety concerns, contact a licensed electrician or emergency services first. Kora Support does not replace emergency response.