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How to Request Service or Replacement Parts

Getting Help Starts Here If you experience an issue with your Kora system, Support can help diagnose the problem and determine whether service or replacement parts are needed.

Written by Paige Tranchina
Updated over 2 months ago

Before You Contact Support

Please have the following ready:

• Site address
• System serial number
• Description of the issue
• Photos or screenshots (if applicable)

Service Request Process

  1. Contact Kora Support using one of the approved channels.

  2. Support will review logs and system data remotely when possible.

  3. If hardware service is required, replacement parts or next steps will be provided.

Replacement Parts

• Only Kora-approved replacement parts are supported
• Some replacements may require an authorized installer
• Warranty status will be verified before shipment

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