Normal Reasons for This Behavior
Battery reserve level has been reached
Time-of-Use rules are preventing discharge
Grid prices are low
Battery temperature protection is active
What to Check in the App
Go to Energy → Battery.
Review:
State of charge
Reserve setting
Current mode (Charging, Idle, Backup)
Try This
Lower or raise your backup reserve (temporarily)
Check Time-of-Use schedules
Ensure the system is not in outage mode
Contact Support If
Battery never charges despite solar/grid availability
Battery never discharges during outages
App shows repeated battery errors